1. Who We Are

Hunnarmand (“we,” “us,” or “our”) is a service platform operating in Pakistan if you need expert assistance for installation, repairs, maintenance, or specialized services, we connect you with trusted and verified service providers who deliver top-quality results. Our website is: https://hunnarmand.com.

2. Information We Collect

To provide our services, we collect:

Customer Information: Name, contact number, email, service address, and payment details when you book a service.

Vendor Information: Professional credentials, ID verification, bank details, and work history of our service providers.

Technical Data: IP address, device type, and browsing behavior through cookies (see Section 6).

Service Details: Records of service requests, customer feedback, and transaction history.

3. How We Use Your Information

• To connect you with qualified vendors for your requested service.
• To process payments and manage service appointments.
• To improve our platform and customer support.
• To send service updates or promotional offers (with your consent).
• To verify vendor qualifications and ensure service quality.

4. Data Sharing

We only share information necessary to complete services:

• With Vendors: Service address and contact details are shared with assigned professionals to fulfill your request.
• Payment Processors: Secure third-party payment gateways handle financial transactions.
• Legal Compliance: We may disclose data if required by Pakistani law or to protect our rights.

5. Location Data

We collect service addresses to allocate the nearest available vendor. Location data from mobile devices is only accessed with your explicit permission.

6. Cookies & Tracking

• We use cookies to remember your preferences and analyze website traffic.
• You can disable cookies via browser settings, but this may affect website functionality.
• We use tools like Google Analytics to improve user experience.

7. Data Security

• All transactions are encrypted using SSL technology.
• Vendor bank details and customer payment information are stored securely.
• Regular security audits are conducted to protect your data.

8. Data Retention

• Service records and transaction data: 3 years (for tax/compliance purposes).
• Vendor profiles: Retained while actively providing services.
• Inactive user accounts: Deleted after 2 years of inactivity.

9. Your Rights

You have the right to:

• Access, update, or delete your personal information from our systems.
• Opt out of marketing communications.
• Request details about how your data is used.
• Withdraw consent for data processing (may affect service delivery).

To exercise these rights, contact us at [insert email].

10. Third-Party Services

Our website may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices, and we encourage you to review their policies separately.

11. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors.

12. Policy Updates

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

Contact Us

For privacy-related questions or concerns:
Email: contact@hunnarmand.com